Frequently Asked Questions
We want to make your experience in dealing with us as painless and enjoyable as possible. We've collected together a list of the questions we get asked most frequently.
Q: I've just bought a track and downloaded it, but its only a few seconds long. Can you please correct this?
A: The short download occurs when your internet connection goes off for a split second during the download.
All you need to do is to log into your account and download the track again. Please make sure you refresh the browser, by pressing F5 on the keyboard, before you download again. If you don’t you will get the same short download as this is stored in your computers cache.
Please note any tracks you buy from us remain in your account forever - so should you loose your tracks you can just login and download them again.
Q: I've just ordered some tracks and they appear twice in my account, one item says 'pending'. Can you please let me know what is happening?
A: The duplicate pending orders will be deleted from your account automatically after 24 hours.
This occurs when you click on the ‘checkout’ button more than once.
Please rest assured you have only been charged once. Also the tracks remain in your account forever and you can download them as many times as you want.
Q: I ordered some tracks for mp3 download and I haven't received them yet. When will I receive them please?
A: The system is fully automatic. As soon as your payment has been processed, you will receive a receipt email from Worldpay and the tracks appear in your account. Just login to your account
http://guitarists.musicbackingtracks.co.uk/account/login
and click on the ‘download’ links.
If you have placed a telephone order and are waiting for tracks to be emailed to you, please check that:
1. The emails have not been filtered by your junk mail filter.
2. Your message box is not full.
3. You can receive attachments. Some ISPs do not allow emails with attachments.
If you still have problems after checking all of the above suggestions, then please contact us to resolve the problem.
