Frequently Asked Questions
We want to make your experience in dealing with us as painless and enjoyable as possible. We've collected together a list of the questions we get asked most frequently.
Q: 1 - I've just bought a track and downloaded it, but its only a few seconds long. Can you please correct this?
A: The short download occurs when your internet connection goes off for a split second during the download.
All you need to do is to locate the short track on your hard drive and delete it. The file has a number, not a name and will be found in your default download folder.
If you don’t delete the the short track then you will receive the short track again, as it is stored in your computers memory.
Then log back into your account, press F5 on your keyboard to refresh your browser, and download it again.
Please note any tracks you buy from us remain in your account forever - so should you lose your tracks you can just login and download them again.
Q: 2 - Is there any difference in quality between the download mp3s and CD
A: Our mp3s are 128kbps mp3 files. This is the industry standard as adopted by ITunes etc. The CDs are uncompressed .wav files and play on any CD player or computer.
Q: 3 - I ordered some tracks for mp3 download and I haven't received them yet. When will I receive them please?
A: The system is fully automatic. As soon as your payment has been processed, you will receive an email from us confirming the tracks you have purchased, a receipt email from RBSWorldpay, and the tracks appear in your account. The download procedure is as follows:
1. Create a new folder on your desktop ‘MBT tracks’ or whatever you choose.
2. Log into your account online
http://guitarists.musicbackingtracks.co.uk/account/login
3. Right click on the first download link in your order.
4. Select ‘save target as’ and navigate to ‘MBT Tracks’ The track will download to that folder.
5. Go to ‘MBT Tracks’ and rename the track to its title.
6. Repeat that procedure with all the tracks in your order.
You can then add that folder to ITunes or Windows Media Player and make CD’s etc.,
Q: 4 - I'm trying to play the previews but they do not work. Can you please help?
A: You are missing a plug-in in your audio set up. You need to download and install Quicktime from Apples website. Here is the link for the free download
http://www.apple.com/quicktime/download/
You may also need to download and install Javascript. Here is the free download link
http://www.java.com/en/download/manual.jsp
You may also need Adobes latest flash player (free)
http://get.adobe.com/flashplayer/
