Contact Us
Before getting in touch with us, please check the questions below to make sure we haven't already answered your question.
Q: Do all your songs have proper endings even if the original song fades out?
A: They certainly do! We never use fade outs on any of our tracks.
Q: I've just bought a track and downloaded it, but its only a few seconds long. Can you please correct this?
A: The short download occurs when your internet connection goes off for a split second during the download.
All you need to do is to log into your account and download the track again. Please make sure you refresh the browser, by pressing F5 on the keyboard, before you download again. If you don’t you will get the same short download as this is stored in your computers cache.
Please note any tracks you buy from us remain in your account forever - so should you lose your tracks you can just login and download them again.
Q: Are your songs in the original cover key?
A: All our tracks are in the original key. If you need to change, you could try the MP3 Key Changer software featured on our home page.
Q: I sent you an email 2 days ago and you haven't replied. Why?
A: We reply to every email received within 24 hours and on a lot of occasions within 2 to 3 hours. If you haven’t received a reply please check the following.
1) If you have a spam filter turned on, check your spam box, our email could have been deleted by your system. Make sure that hello@musicbackingtracks.co.uk is added to your ‘friendly’ list.
2) Is your message box full? If your message box is full you will be unable to receive any emails.
3) When you have checked these 2 points, please resend your enquiry.
Q: I have just paid for a track but have not been given the download
A: The system is fully automatic. As soon as your payment has been processed, you will receive a receipt email from Worldpay and a confirmation email from us. The tracks you have purchased appear in your account. Just login to your account
http://guitarists.musicbackingtracks.co.uk/account/login
and click on the ‘download’ links to save the tracks to your computers hard drive.
Q: I've just bought a track for download but my user name is not recognised. Can you please help.
A: Please make sure you are logging in to the correct part of our website.
If you’ve bought singers tracks login here
http://www.musicbackingtracks.co.uk/account/login
If you’ve bought guitarists tracks login here
http://guitarists.musicbackingtracks.co.uk/account/login
If you are sure your question hasn't been answered above, please fill in the form below to get in touch with us:
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Alternatively, you can:
- Telephone: 0845 325 2024 - 10am - 4pm weekdays only
- E-Mail: hello@musicbackingtracks.co.uk
